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Get in touch with us

Sometimes you need someone at the other end of the line to help you navigate through a form, a product, or even a service. That's what we're here for. We love hearing from our clients. How can we help you? Call us on: +254 711 065 000 or SMS us on: 22801 to get in touch.
Visit our nearest offices

Old Mutual Tower, Upper Hill Road,

P.O. Box 43013 – 00100,
Nairobi, Kenya.

Tel: +254 20 2850 000
Mobile: +254 711 065 000
Call Centre: +254 711065100 / +254 711010100

E-mail: uapinsurance@oldmutual.co.ke

Whistle blowing number: 0800 722 626

Old Mutual Investment Group Limited: omigclientservice@oldmutual.co.ke

Head Office

a young girl looking at her cellphone smiling with a thumbs upVisit our nearest branches within your regionKimathi Branch, Nairobi

Kimathi Branch, Nairobi

Old Mutual Building, Ground Floor, Kimathi Street
Tel: 254 0711 065 800
Monday to Friday 08:15 - 16:45 | Saturday 09.00 - 12.00

Bishop Garden, Nairobi

Bishops Garden Towers, Ground Floor, 1st Ngong Avenue, Bishops Road
Tel: 254 0711 065 800

Monday to Friday 08:15 - 16:45 | Saturday 09.00 - 12.00

A woman jots down a branch address for UAP Old Mutual Kenya on paper.Queensway & Thika

Queensway Branch, Nairobi

Queensway House, 3rd Floor, Kaunda Street
Tel: +254 20 2228070 or +254 20 2229521
Monday to Friday 08:15 - 16:45

Thika Branch

Twin Oak Plaza, Kwame Nkrumah Road
Tel: +254 714 054 925
Monday to Friday 08:15 - 16:45

A woman smiles for the camera as she holds an orange umbrella.Nyeri & Machakos

Nyeri Branch

Sohan Plaza, Upper Ground Floor, Gakere Road
Tel: +254 711 065 208
Monday to Friday 08:15 - 16:45

Machakos Branch

Ground floor, Mutungoni Building, Syokimau Street
Tel: +254 04420 20011/21462
Monday to Friday 08:15 - 16:45

A financial adviser holds documents in his hands while sitting at his desk.Meru & Nakuru

Meru Branch

Twin Plaza, Ghana Road
Tel: +254 719 865 878

Monday to Friday 08:15 - 16:45

Nakuru Branch

Prestige Plaza, Off Kenyatta Avenue
Tel: +254 711 065 492
Monday to Friday 08:15 - 16:45 

A man lies in the grass on his back and listens to music.Eldoret & Kisumu

Eldoret Branch

Imperial Court, 1st Floor, Nairobi/Uganda Highway
Tel: +254 710 643 254

Monday to Friday 08:15 - 16:45

Kisumu Branch

Tivoli Center, Jomo Kenyatta Avenue
Tel: +254 711 065 070

Monday to Friday 08:15 - 16:45

A man wearing a grey shirt walks to a UAP Old Mutual branch.Mombasa & Kisii

Mombasa Branch

Tea House, Ground Floor, Off Nyerere Avenue, behind SBM Bank
Tel: +254 711 065 040

Monday to Friday 08:15 - 16:45

Kisii Branch

Ouru Complex,Ground Floor, Kisii -Kisumu Road, Kisii
Tel: +254 711 065 058

Monday to Friday 08:15 - 16:45

A young man wearing a suit and tie makes a phone call from his hotel.How do I make payments?
  • M-Pesa
  • Direct debit
  • Check off
  • Standing order
  • Cheque
  • Airtel money
  • Direct bank deposit

The amount you pay as premiums is determined by your goal and affordability. There are various payment options you can use to make your premium contributions. These are:

man sitting on his couch looking at his phoneOld Mutual Health

Here you will find our claims process, contact and bank details.

How to contact us

    Physical Address: Old Mutual Tower, Upper Hill Road.

    UAP Insurance Postal Address: PO Box 43013 - 00100, Nairobi, Kenya.

    You can call us on: +254 (0) 711 065 777 / 000 or see below.

    A woman sitting on the couch with her laptop on her lap looking at the camera    How to make payments

    To make payments via Mpesa: Paybill – Business number: 505800 

    Account: Member name/number 

    For more on payments, see our banking details.

    A lady sitting on her couch with her arms and legs outstretched    How to claim

    Claims are submitted from the empanelled hospital, providers and doctor, for more on claims, see our detailed claims process. Here's a list of various claims forms:

    A woman with her thumbs up smiling at the camera    Want to learn more about our payment and claim processes?

    We have answered some questions you might have about making claims.

      An accident is any sudden, unintended and unforeseen external and visible event, which might cause bodily harm or leads to a physical disability or death.

      We shall require you to submit:

      1. Driving license
      2. Police abstract
      3. Completed claim form

      If a loss occurs you are required to notify us within 24 hours of occurrence. Notification can be made via the telephone, email or a letter.

      Our claims procedure is detailed in our policy document. But also, we handle claims on a case by case basis and advise according to the class of loss or damage.

      Well, you have two options:

      1. Have the windscreen replaced and send us a filled out claim form together with an ETR receipt and photographs of the damaged screen and we shall reimburse you.
      2. Send us a claim form and obtain a letter of authority to replace the windscreen.

      On average, General Insurance claims 7 working days to settle.

      This duration is dependent on timely and proper documentation and, availability of repair materials for motor claims.

      If you want to know about the standard procedure when it comes to handling complaints, read more here.

      Units can be bought via M-Pesa Paybill Number 600500, the account number is the Fund Account Number. Bank Deposits to the Unit Trust can be made through:

      Bank: Kenya Commercial Bank
      Branch: Custody Services Branch
      Branch No. 04 Clearing Code: 01-133
      Swift code: KCBLKENX

      The account Numbers for the various funds are as follows:

      Account Name: Old Mutual Money Market Fund
      Account No: 110-236-970-5

      Account Name: Old Mutual Equity Fund
      Account No: 110-237-075-4

      Account Name: Old Mutual Balanced Fund
      Account No: 110-237-044-4

      Account Name: Old Mutual East Africa Fund
      Account No: 110-240-063-7

      Account Name: Old Mutual Bond Fund
      Account No: 110-240-075-0

      The fund account number has to be indicated as the payment reference in all bank deposits. Learn more about how to withdraw units, switch funds, change banking details here.

      You can pay for the following funds; Money Market Fund, Equity Fund, Balanced Fund, East Africa Fund, and Bond Fund using the banking details below:

      M-Pesa Details are:
      Business Number: 600500
      Account Number: Your account number

      Bank details are:

      Beneficiary Account: Old Mutual Money Market Fund
      Bank: Kenya Commercial Bank
      Branch: Custody Services Branch
      A/C No.: 110-236-970-5
      Payment Reference Number: Account Number

      Beneficiary Account: Old Mutual Equity Fund
      Bank: Kenya Commercial Bank
      Branch: Custody Services Branch
      Account No: 110-237-075-4
      Payment Reference Number: Account Number

      Beneficiary Account: Old Mutual Balanced Fund
      Bank: Kenya Commercial Bank
      Branch: Custody Services Branch
      Account No: 110-237-044-4
      Payment Reference Number: Account Number

      Beneficiary Account: Old Mutual East Africa Fund
      Bank: Kenya Commercial Bank
      Branch: Custody Services Branch
      Account No: 110-240-063-7
      Payment Reference Number: Account Number

      Beneficiary Account: Old Mutual Bond Fund
      Bank: Kenya Commercial Bank
      Branch: Custody Services Branch
      Account No: 110-240-075-0
      Payment Reference Number: Account Number