Get in touch with us
UAP Old Mutual Tower, Upper Hill Road,
P.O. Box 43013 – 00100,
Nairobi, Kenya.
Tel: +254 20 2850 000
Mobile: +254 711 065 000
Call Centre: +254 711065100 / +254 711010100
E-mail: uapinsurance@uap-group.com
Whistle blowing number: 0800 722 626
Old Mutual Investment Group Limited: omigclientservice@oldmutualkenya.com
Head Office

Kimathi Branch, Nairobi
Old Mutual Building, Ground Floor, Kimathi Street,
Tel: 254 0711 065 800
Monday to Friday 8.15 am to 4.45 pm | Saturday 9.00 am to 12.00 pm
Bishop Garden, Nairobi
Bishops Garden Towers, Ground Floor, 1st Ngong Avenue, Bishops Road, Tel: 254 0711 065 800
Monday to Friday 8.15 am to 4.45 pm | Saturday 9.00 am to 12.00 pm

Queensway Branch, Nairobi
Queensway House, 3rd Floor, Kaunda Street,
Tel: +254 20 2228070 or +254 20 2229521
Monday to Friday 8.15 am to 4.45 pm
Thika Branch
Twin Oak Plaza, Kwame Nkrumah Road,
Tel: +254 714 054 925
Monday to Friday 8.15 am to 4.45 pm

Nyeri Branch
Sohan Plaza, Upper Ground Floor, Gakere Road,
Tel: +254 711 065 208
Monday to Friday 8.15 am to 4.45 pm
Machakos Branch
Ground floor, Mutungoni Building, Syokimau Street,
Tel: +254 04420 20011/21462
Monday to Friday 8.15 am to 4.45 pm

Meru Branch
Twin Plaza, Ghana Road,
Tel: +254 719 865 878
Monday to Friday 8.15 am to 4.45 pm
Nakuru Branch
Prestige Plaza, Off Kenyatta Avenue,
Tel: +254 711 065 492
Monday to Friday 8.15 am to 4.45 pm

Eldoret Branch
Imperial Court, 1st Floor, Nairobi/Uganda Highway,
Tel: +254 710 643 254
Monday to Friday 8.15 am to 4.45 pm
Kisumu Branch
Tivoli Center, Jomo Kenyatta Avenue,
Tel: +254 711 065 070
Monday to Friday 8.15 am to 4.45 pm

Mombasa Branch
Tea House, Ground Floor, Off Nyerere Avenue, behind SBM Bank,
Tel: +254 711 065 040
Monday to Friday 8.15 am to 4.45 pm
Kisii Branch
Ouru Complex,Ground Floor, Kisii -Kisumu Road, Kisii
Tel: +254 711 065 058
Monday to Friday 8.15 am to 4.45 pm

- M-Pesa
- Direct debit
- Check off
- Standing order
- Cheque
- Airtel money
- Direct bank deposit
The amount you pay as premiums is determined by your goal and affordability. There are various payment options you can use to make your premium contributions. These are:

Here you will find our claims process, contact and bank details.
- For more contact details please see our list of contacts.
- Email (Health Call Center): Informationcenter@uap-group.com
- Email (Retail Health BD): RetailMedical@uap-group.com
- Email (Corporate Health BD): BusinessDevelopment-Medical@uap-group.com
- Email (Corporate Health Retention): RetentionMedical@uap-oldmutual.com
- Email (Retail Health Retention): medicalretailretention@uapoldmutual.com
- Email (Provider relations): providerrelations@uap-group.com
- Email (Outpatient Health): uapoutpatient@uapoldmutual.com
- Email (Reimbursements Health): Reimbursements@uap-group.com
- Email (Case Management Health): casemanagement@uap-group.com
- Email (Business processing – cards & policy documents): MedicalBPU@uap-group.com
- Email (Retail Health Underwriting): afyaimaraunderwriting@uapoldmutual.com
- Email (Pre-joining medical exams): medexreports@uapoldmutual.com
Physical Address: Old Mutual Tower, Upper Hill Road.
UAP Insurance Postal Address: PO Box 43013 - 00100, Nairobi, Kenya.
You can call us on: +254 (0) 711 065 777 / 000 or see below.

We have also designed a program to encourage healthy living by rewarding active healthy behaviour (e.g., gyms, running, cycling) and for members to take control of their health. We can partner to customize this to your scheme. See our value proposition.

To make payments via Mpesa: Paybill – Business number: 505800
Account: Member name/number
For more on payments, see our banking details.

Claims are submitted from the empanelled hospital, providers and doctor, for more on claims, see our detailed claims process. Here's a list of various claims forms:

We have answered some questions you might have about making claims.
- Driving license
- Police abstract
- Completed claim form
- Have the windscreen replaced and send us a filled out claim form together with an ETR receipt and photographs of the damaged screen and we shall reimburse you.
- Send us a claim form and obtain a letter of authority to replace the windscreen.
An accident is any sudden, unintended and unforeseen external and visible event, which might cause bodily harm or leads to a physical disability or death.
We shall require you to submit:
If a loss occurs you are required to notify us within 24 hours of occurrence. Notification can be made via the telephone, email or a letter.
Our claims procedure is detailed in our policy document. But also, we handle claims on a case by case basis and advise according to the class of loss or damage.
Well, you have two options:
On average, General Insurance claims 7 working days to settle.
This duration is dependent on timely and proper documentation and, availability of repair materials for motor claims.
If you want to know about the standard procedure when it comes to handling complaints, read more here.
Units can be bought via M-Pesa Paybill Number 600500, the account number is the Fund Account Number. Bank Deposits to the Unit Trust can be made through:
Bank: Kenya Commercial Bank
Branch: Custody Services Branch
Branch No. 04 Clearing Code: 01-133
Swift code: KCBLKENX
The account Numbers for the various funds are as follows:
Account Name: Old Mutual Money Market Fund
Account No: 110-236-970-5
Account Name: Old Mutual Equity Fund
Account No: 110-237-075-4
Account Name: Old Mutual Balanced Fund
Account No: 110-237-044-4
Account Name: Old Mutual East Africa Fund
Account No: 110-240-063-7
Account Name: Old Mutual Bond Fund
Account No: 110-240-075-0
The fund account number has to be indicated as the payment reference in all bank deposits. Learn more about how to withdraw units, switch funds, change banking details here.
You can pay for the following funds; Money Market Fund, Equity Fund, Balanced Fund, East Africa Fund, and Bond Fund using the banking details below:
M-Pesa Details are:
Business Number: 600500
Account Number: Your account number
Bank details are:
Beneficiary Account: Old Mutual Money Market Fund
Bank: Kenya Commercial Bank
Branch: Custody Services Branch
A/C No.: 110-236-970-5
Payment Reference Number: Account Number
Beneficiary Account: Old Mutual Equity Fund
Bank: Kenya Commercial Bank
Branch: Custody Services Branch
Account No: 110-237-075-4
Payment Reference Number: Account Number
Beneficiary Account: Old Mutual Balanced Fund
Bank: Kenya Commercial Bank
Branch: Custody Services Branch
Account No: 110-237-044-4
Payment Reference Number: Account Number
Beneficiary Account: Old Mutual East Africa Fund
Bank: Kenya Commercial Bank
Branch: Custody Services Branch
Account No: 110-240-063-7
Payment Reference Number: Account Number
Beneficiary Account: Old Mutual Bond Fund
Bank: Kenya Commercial Bank
Branch: Custody Services Branch
Account No: 110-240-075-0
Payment Reference Number: Account Number