Built on Trust. Proven Over Time.
A policy is only as good as what happens when you need it.
Claims are the moment when customers rely on us most - often during stress, loss, or uncertainty. That’s why our claims process is designed to deliver confidence when it matters most.
No hidden processes.
No unnecessary delays.
No “kuja kesho”.
Just clear steps, fair decisions, and timely outcomes - so customers can focus on recovery and moving forward.
Claims by the numbers
Every year, thousands of individuals, families, and businesses rely on us during moments that matter most. In 2025, we have:
- Paid out over KES 9.2 billion in claims
- Settled more than 769 000 claims across medical and general insurance
- Supported customers across medical cover, motor insurance, work injury, personal accident, and more
Behind every claim is a real story - and a responsibility we take seriously.
Proof, not promises.
How we handle claims, and what you can expect
Our claims approach is built around fairness, transparency, and accountability. When you make a claim, you can expect:
✔ Clear guidance on what’s required
✔ Defined steps and timelines
✔ Regular communication and updates
✔ Fair assessment guided by policy
✔ Timely settlement - without chasing
Because “still in progress” should never feel like silence.
We believe trust is built through how we act - every claim, every day.
Process. Not favours.
This Is #TrustInMutual
Not who you know.
Not who you call.
But how we show up - consistently.
We don’t play hide and seek. We pay claims on time.