Reliable Emergency Assistance at Your Fingertips
Currently available for private motor insurance customers, medical insurance policyholders, and SME health insurance clients, Old Mutual Rescue Plus will soon expand to cover more products.
Road Rescue
Your safety is our priority, and our team is trained to handle these situations with care and expertise:
- Towing Assistance – Get towing services within a 30km radius in case of accidents or mechanical failures.
- Fuel & Tyre Support – We assist with fuel delivery and puncture repairs to get you moving again.
- Battery Jump-Start & Key Retrieval – If your car won’t start or you’re locked out, we provide jump-start services and key retrieval (excludes European vehicles).
Roadside Rescue: Help When You Need It Most
Security Assistance
Vetted Security Responders – Our security team is comprised of experienced and vetted professionals. We offer access to on-demand security responders, who will arrive at your location quickly and provide immediate support.
Armed Back-Up – For situations requiring additional support, we offer armed back-up security upon request. Our security team will respond promptly to your location and provide assistance while ensuring your safety.
Keeping You Safe
Medical/Ambulance Rescue
- 24/7 Ambulance Services: Our fully equipped ambulances are available in all major cities and towns nationwide. We provide a comprehensive response service, ensuring you receive the medical attention you need, when you need it.
- EMT Support -Our control room is staffed by EMTs who can provide initial support and guidance while you await the arrival of the ambulance. Our team is dedicated to providing compassionate and efficient care.
Emergency Care, Anytime
How to access Old Mutual Rescue Plus
Call the Hotline - +254 20 5002121
Want to know more about Old Mutual Rescue Plus?
We've answered a question you might have.- Private motor insurance customers
- Medical insurance policyholders
- SME health insurance clients
Old Mutual Rescue Plus is currently available for:
Call +254 20 5002121 in case of an emergency.
More insurance products will soon be included in this service—stay tuned for updates!
OM Rescue Plus offers three key services: road rescue for towing, flat tire changes, and battery jump-starts; ambulance support for swift medical response and hospital transport; and security assistance for personal and property safety. What sets us apart is the seamless integration of these services into our insurance policies.
AURA Kenya is a pioneer in emergency response technology. Their platform ensures swift connection to the nearest available responder, reducing response times significantly. Their expertise is the perfect complement to our vision of delivering holistic emergency services to our customers.
AURA platform connects customers to the nearest available responder in real time. When a panic activation is raised via the app or hotline, the system automatically identifies and dispatches the closest private response vehicle, ensuring faster response times and better outcomes.
AURA responders are carefully vetted, and we use advanced tracking to ensure reliability. Every activation is monitored to ensure high standards of service, and we provide continuous training to all responders to maintain excellence.